Return a new/unused product
Returns must be unused and returned in the original manufacturer's packaging. They must be received within 60 days of the original purchase for a refund. No credits will be issued for products returned after 60 days.
Tylaska is not liable for the value of any returned merchandise that is lost or damaged in transit to our facility, package insurance is highly recommended.
Your return must be properly boxed and sealed to protect the physical product and the integrity of the manufacturer’s package against any damage or marking in transit. New items shipped back solely in the manufacturer’s packing will be ineligible for return.
Customers Must Pay Return Shipping Fees
Customers are responsible for covering the cost of return shipping as well as any supplemental carrier insurance to protect against damage or loss in transit. Please retain the associated tracking information to file a claim in the event that carrier loss or damage occurs.
Unacceptable Returns
Unacceptable returns may apply to products returned with markings or writing made on the original packaging, including those that show signs of tampering, customization, or alteration in any way. Returns received in such condition will be subject to a 15% restocking fee and may be rejected altogether.
Those items that do not adhere to the Tylaska Marine and Aerospace policy and have been deemed ineligible for return will be denied and discarded after 10 business days following customer notification, which will come via email. In the event the customer would like to recover the refused item, a return shipment can be requested within the designated 10 day period and the associated cost will be billed to the customer’s account. Ineligible returns include those items that fall into the below categories:
Non-Sellable New:
Items that have been excessively handled, marked, damaged, modified, or altered such that they cannot be resold or returned to the associated vendors. This also includes items which have been installed, rusted, worn, are incomplete, or missing the manufacturer’s packing.
Defective:
Items that are claimed to be defective will not be accepted if they have been damaged or broken during the installation process, were utilized for diagnostic repair purposes, or failed outside of our return period of 60 days.